fr7777 Privacy Policy

1 Information We Collect

When you register an Account or use the fr7777 platform, we collect certain categories of personal data that are necessary to verify your identity, process your transactions, deliver our gaming services, and meet our legal obligations. The categories below describe what we collect and the circumstances under which each category is gathered.

Registration Data

When you create your fr7777 Account, you provide us with core identity and contact information:

• Your full legal name, as it appears on your Bangladesh National Identity Card (NID) or passport.
• Your active Bangladeshi mobile number (Grameenphone, Robi, Banglalink, or Teletalk), which serves as your primary Account identifier.
• Your date of birth, used to verify that you are 18 years of age or older as required by our platform policy.
• A password of your choice, which is stored in an irreversibly hashed format — fr7777 staff cannot read your password in plain text.

Identity Verification (KYC) Data

Before processing your first withdrawal, fr7777 requires Know Your Customer (KYC) verification. As part of this process we collect:

• A photograph or scan of your Bangladesh NID card, passport, or other government-issued identity document.
• A selfie photograph taken at the time of verification, used solely to confirm that the document submitted belongs to you.
• Your permanent residential address in Bangladesh, verified against your NID or a recent utility bill where required.

Financial Transaction Data

Every deposit and withdrawal processed through your fr7777 Account generates transaction records, including:

• The mobile wallet number (bKash, Nagad, Rocket, or Upay) or bank account details used for each transaction.
• Transaction amounts in BDT, timestamps, transaction reference numbers, and the payment method used.
• Records of any bonus credits applied to your Account and the associated wagering activity.

Gameplay and Betting Data

To operate our casino and sports betting services, fr7777 maintains records of:

• All wagers placed — including the game or market, stake amount, odds, and outcome.
• Session logs recording game launch times, round durations, and session end times.
• Responsible gaming tool usage, including any deposit limits, self-exclusion periods, or time-out requests you have activated.

Technical and Device Data

When you access fr7777, our servers and analytics systems automatically collect certain technical data:

• Your IP address and approximate geographic location (used for security monitoring and access control).
• Browser type and version, operating system, and device type (mobile, tablet, desktop).
• Pages visited on fr7777, time spent on each page, click patterns, and navigation paths — collected to improve the platform experience.
• Device fingerprint data used to enforce the one-Account-per-person rule and detect duplicate registrations.

Communications Data

When you contact the fr7777 support team, we retain records of:

• Live chat transcripts and email correspondence between you and fr7777 support agents.
• The subject matter, date, time, and outcome of each support interaction.
• Any complaint or dispute records associated with your Account.

2 How We Use Your Data

fr7777 uses the personal data described in Section 1 for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below.

Purpose	Data Used	Legal Basis
Account creation and authentication	Name, mobile number, password hash, date of birth	Contract performance
Age and identity verification (KYC)	NID/passport scan, selfie, address	Legal obligation
Processing deposits and withdrawals	Mobile wallet / bank details, transaction records	Contract performance
Delivering casino and sports betting services	Gameplay logs, wagering records	Contract performance
Fraud prevention and security monitoring	IP address, device fingerprint, transaction patterns	Legitimate interests
Responsible gaming compliance	Session data, deposit activity, self-exclusion records	Legal obligation / legitimate interests
Customer support and complaint handling	Communications records, Account details	Contract performance / legitimate interests
Platform analytics and UX improvement	Navigation data, device type, session duration	Legitimate interests
Promotional communications (where opted in)	Mobile number, bet history (for relevance)	Consent

3 Legal Basis for Processing

fr7777 processes your personal data only where we have a valid legal basis to do so. The four bases we rely on are:

Contract Performance

The majority of data processing at fr7777 is necessary to deliver the services you signed up for — including account management, payment processing, and game delivery. Without this data we cannot provide the fr7777 service to you.

Legal Obligation

Certain processing activities — particularly KYC identity verification, age confirmation, and the maintenance of transaction records — are required to comply with applicable anti-money-laundering (AML) standards and responsible gambling obligations. fr7777 must retain this data regardless of your individual preferences.

Legitimate Interests

fr7777 has a legitimate interest in protecting the platform from fraud, preventing the creation of duplicate accounts, monitoring for unusual wagering patterns that may indicate problem gambling, and improving the user experience through analytics. In each case, we have assessed that our legitimate interests do not override your fundamental right to privacy.

Consent

Where fr7777 processes data for purposes beyond those strictly necessary — such as sending you SMS promotional messages about new bonuses, BPL season offers, or Eid promotions — we will seek your explicit consent at the point of registration or in your Account settings. You may withdraw this consent at any time by contacting [email protected] or adjusting your communication preferences within your Account dashboard.

4 Data Sharing & Third Parties

fr7777 does not share your personal data with third parties except in the limited and specific circumstances described below. In every case, data is shared only to the extent necessary and under contractual obligations that require the recipient to protect your data to the same standard as fr7777.

Game Technology Providers

To deliver our casino and live dealer games, fr7777 shares session identifiers and wagering data with certified game suppliers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive only the minimum data required to launch and settle a game session — they do not receive your NID details, full mobile number, or financial transaction history.

Payment Processors

To execute deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, fr7777 passes transaction-specific data (including your mobile wallet number or card reference) to the relevant payment gateway. Payment processors are required to handle this data in accordance with their own published privacy policies and applicable financial data protection regulations.

Identity Verification Services

For KYC processing, fr7777 may engage a third-party identity verification provider to cross-check NID documents and selfie photographs against public records. These providers process your identity data solely for the purpose of age and identity confirmation and are contractually prohibited from retaining or using your data for any other purpose.

Fraud Prevention and Security Partners

fr7777 uses specialist fraud detection technology that may share device fingerprint and IP address data with fraud prevention networks. This sharing helps us identify duplicate accounts, detect stolen identity use, and protect the broader fr7777 player community.

Legal and Regulatory Disclosures

fr7777 will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when legally required to do so — for example, in response to a valid court order, government investigation, or AML compliance obligation. fr7777 will, where legally permissible, notify the affected Account holder of any such disclosure.

5 Cookies & Tracking Technologies

fr7777 uses cookies and similar tracking technologies to operate essential platform functions, remember your session preferences, monitor platform security, and — where you have consented — deliver relevant promotional content. Below is a breakdown of the cookie categories in use on the fr7777 platform.

Cookie Category	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login state, security tokens, fraud detection signals. Without these cookies the platform cannot function.	No — essential for operation
Functional / Preference	Remembers your preferred game view, odds format, and responsible gaming settings between sessions.	Yes — disabling affects UX
Analytics	Collects anonymised data on page visits, navigation paths, and feature usage to help fr7777 improve the platform experience.	Yes — opt out via Account settings
Marketing / Targeting	Used (only where you have given consent) to personalise bonus offers and promotional communications based on your game and betting history.	Yes — withdraw consent at any time

Managing Your Cookie Preferences

You can control non-essential cookies through your fr7777 Account settings or through your browser's built-in cookie management tools. Most modern browsers available on Android and iOS devices used by players across Dhaka, Chittagong, and Sylhet allow you to block or delete cookies at any time. Please note that disabling Strictly Necessary cookies will prevent you from logging in to your fr7777 Account. Changes to your cookie preferences take effect immediately on a going-forward basis.

6 Data Retention

fr7777 retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Active Account data (name, mobile number, gameplay records, transaction history): Retained for the full duration of your Account's active status plus 5 years after permanent Account closure, to satisfy AML record-keeping obligations.
• KYC identity documents (NID scan, selfie, address proof): Retained for 5 years after the date of submission or Account closure, whichever is later, in line with standard financial compliance requirements.
• Financial transaction records (deposit and withdrawal logs): Retained for 7 years from the date of each transaction for audit and financial compliance purposes.
• Customer support communications (chat transcripts, emails): Retained for 3 years from the date of the interaction, unless related to a dispute or legal proceeding in which case they are retained until the matter is fully resolved.
• Analytics and technical logs (IP addresses, session data, device data): Retained in anonymised or aggregated form for up to 2 years.
• Marketing consent records: Retained until consent is withdrawn plus 1 year, to demonstrate compliance with consent requirements.

Following the expiry of the applicable retention period, fr7777 will securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you as an individual.

7 Your Privacy Rights

As an fr7777 Account holder in Bangladesh, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request" and your registered mobile number.

Right of Access

You may request a copy of all personal data fr7777 holds about you. We will provide this in a readable format within 30 days of receiving your verified request.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Name and date of birth corrections require supporting KYC documentation.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where you object to processing based on legitimate interests. Note that erasure requests cannot override mandatory legal retention periods — for example, we are required to retain KYC and transaction records for a minimum period regardless of erasure requests.

Right to Restrict Processing

You may ask fr7777 to suspend the processing of your data in certain circumstances — for example, while a rectification request is being investigated — without deleting the data entirely.

Right to Data Portability

You may request a structured, machine-readable copy of the personal data you provided to fr7777, suitable for transfer to another service provider.

Right to Object

You may object at any time to the processing of your data on the basis of legitimate interests. If you object to marketing-related processing, we will stop immediately. For other objections, we will assess whether our legitimate interests override your right to object and respond within 30 days.

Right to Withdraw Consent

Where processing is based on your consent — such as receipt of promotional SMS messages — you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

8 Data Security

fr7777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or mobile device and the fr7777 servers — the same encryption standard used by major international banks operating in Bangladesh.
• Password hashing using industry-standard one-way hashing algorithms, ensuring that no fr7777 employee can view your password in readable form.
• Two-factor authentication via SMS OTP (one-time passcode) on login and on every withdrawal request, providing a second layer of protection against unauthorised Account access.
• Encrypted storage for all KYC identity documents, which are held in access-controlled secure storage with strict role-based access controls limiting which fr7777 staff may view them.
• Regular penetration testing and security audits conducted by independent cybersecurity specialists to identify and address vulnerabilities before they can be exploited.
• 24/7 security monitoring of login attempts, transaction patterns, and API access for indicators of account compromise or fraudulent activity.
• Staff training — all fr7777 personnel with access to personal data are required to complete data protection training and are bound by confidentiality obligations.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a material risk to your rights, fr7777 will notify affected Account holders as promptly as practicable and will take immediate remedial action. If you suspect that your fr7777 Account has been compromised, contact our support team immediately at [email protected] so we can secure your Account without delay.

9 Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data fr7777 holds about you, you may contact us through the following channels:

• Email: [email protected] — use the subject line "Privacy Policy Query" for fastest routing to our data protection team.
• Live Chat: Available 24 hours a day, 7 days a week on the fr7777 platform. Average first response under 2 minutes.
• Response Hours: Bangladesh Standard Time (BST, UTC+6). Email responses within 24 hours on business days; urgent data security matters are escalated and handled around the clock.

fr7777 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and for handling data subject rights requests. All privacy rights requests received via [email protected] are reviewed by the DPO team before any action is taken.

fr7777 reserves the right to update this Privacy Policy at any time. When material changes are made, we will display a notice on the platform and, where practicable, send a notification to your registered mobile number. The updated policy will carry a revised "Last Updated" date at the top of this page. Your continued use of the fr7777 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.